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Frequently Asked Question!
Yes, all Luna Studio products are rigorously certified organic. We ensure that all our products are natural and organic, and no synthetic chemicals, pesticides, or genetically modified ingredients are used in their cultivation and production.
You can order our products directly through our website. Add the products you like to the shopping cart and follow the prompts to complete the checkout process. If you encounter any issues during the ordering process, please contact our customer service team at any time.
You can view and sign up for our latest workshops on our website. Detailed information, times, and fees for each workshop will be displayed on the corresponding page. If you have any questions, please contact our customer service team.
Our organic skincare and cosmetics are designed for all skin types, including sensitive skin. We use the highest quality organic ingredients to ensure our products are gentle and non-irritating. If you have a history of allergies to specific ingredients, we recommend conducting a patch test before use.
We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you can contact us within 14 days of receiving the product to request a return. Please ensure that the product is unused and in its original packaging. For detailed return policies, please refer to the return policy page on our website.
You can contact our customer service team through the following ways:
Email: [email protected]
Contact form: https://www.lunastudio.com.my/contact
We are committed to providing high-quality customer service and will respond to your inquiries as soon as possible.